Sequence effects in service bundles: Implications for service design and scheduling
نویسندگان
چکیده
منابع مشابه
Sequence Effects in Service Bundles: Marketing and Operational Implications
Service management scholars are interested in understanding the dynamics of successful service design, i.e., attributes and characteristics of a service that catch and hold the attention of decision-makers (e.g. customers). Additionally, operations management scholars have begun to investigate the impact that behavioral research has on standard assumptions of service design. Similarly, research...
متن کاملModelling Pricing for Configuring e-Service Bundles
To offer online bundles of independent e-services, software is needed that composes services of different enterprises into a bundle of services, satisfying a complex consumer need. In earlier research, a service ontology – a formalized conceptual model of services – has been developed for such software-aided service bundling. This ontology, however, did not include constructs to reason about th...
متن کاملMulti-objective Solution Approaches for Employee Shift Scheduling Problems in Service Sectors (RESEARCH NOTE)
Today, workforce scheduling programs are being implemented in many production and service centers. These sectors can provide better quality products and/or services to their customers, taking into account employees’ desires and preferences in order to increase sector productivity. In this study, an employee shift scheduling problem in the service sector is discussed. In the problem, the aim is ...
متن کاملA Novel Fuzzy Logic Base Scheduling Mechanism for Service Differentiation in IP Networks
Quality of Service (QoS) refers to a set of rules or techniques that help the network administrators use the available network resources optimally to manage the effects of congestion and to treat the applications according to their needs. The differentiated services architecture (DiffServ) allows providing quality of service to users. The major DiffServ premise is that individual flows with sim...
متن کاملScheduling for Quality of Service
We propose a new scheduling policy, called SCED (Service Curve-based Earliest Deadline rst), which provides guarantees to virtual circuits in packet-switched networks. This scheduling policy is developed for a general framework for service provisioning based on Service Curves proposed by Cruz. Instead of explicitly guaranteeing a speciic quality of service measure, such as maximum delay, SCED g...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Operations Management
سال: 2013
ISSN: 0272-6963
DOI: 10.1016/j.jom.2012.12.002